Airports and Terminals

1. Introduction and name of the specific area

In this report, I will discuss Airports and terminals and issues relating to its quality. The rapid growth of air cargo and passengers has increased both strain and the importance of airports system worldwide (Bednarek, 2016). Today airports are bigger in terms of the volumes of traffic they have to handle, the distances from the cities they serve, and their importance. All air transport operations take place in the airport and terminals (Bednarek, 2016).

2. Describe the specific area

Airports contain different types of components, which include runway where landing and takeoff take place, taxiway, apron, which is used as aircrafts parking, control tower, parking, and terminal building. In the terminal, the passengers buy tickets, transfer their luggage, and pass through security. The small airport has only one terminal, while larger airports contain many terminals (Schmitt & Gollnick, 2015). 

3. Describe the quality requirements associated with that area.

Airports and terminals rely on a specialized system to ensure effective airport-specific processes.  The systems deal with aircraft ground handling, passengers and cargo processing, and aeronautical surveillance and navigation. In aircraft ground handling, the aprons should be designed in a way that it will be able to meet airport specific requirements. It should facilitate all plane types and be flexible to accommodate future changes and expansions (Schmitt & Gollnick, 2015). For passengers and cargo handling, different systems are required to process both arriving and departing passengers and cargo. The systems include security screening systems, operational systems dealing with check-in, and all airport processes. Aeronautical surveillance and navigation form the infrastructure of an airport for safe and efficient traffic (Graham, 2013). 

4. What quality defects do you believe can be present or observed?

Poorly designed runways cause runaway accident. Plane accidents do not always happen in the air but also when the plane has touched the hazardous runway. Runways are designed depending on the surrounding geography, and that’s why certain airports need specially licensed pilots to land. Airports can also be hit by natural disasters such as earthquakes. Traffic delays and crowding and is also another challenge in the airports, especially in check-in areas, security checks, and passport control area (Graham, 2013). 


5. What ways can you prevent quality defects?

Airports personnel should conduct regular checks on runways and the area surrounding it for cracks or any other defects. To minimize delays and overcrowding, airports should improve the infrastructure. New technologies such as the use of iris scanners for passport control and body scanners for security should be introduced, and this will speed up checking, therefore, minimizing crowding (Graham, 2013).  Airports should also be designed in a way that can minimize the chances of disaster and ensure that there is airport preparedness in case of a disaster occurrence (Schmitt & Gollnick, 2015). 

6. How can you measure performance to verify lasting corrective actions?

Measuring the effectiveness of corrective action closes the gap between the identification of a problem and the corrective action. I will measure the performance using monitoring option. Monitoring is the observation over a certain period. I will conduct observation on whether runway checks, use of modern technology, and airport preparedness solved the airport and terminals defects (Graham, 2013). 

7. Where does that performance measurement fit into the Balance Scorecard elements?

A balance scorecard is used to measure the strategic performance of an organization. It views an organization from four perspectives, which include financial, customer, business process and learning, and growth perspective (Kale, 2017).  My performance measurement fits in the process component.  It relates to the internal processes of the organization, which gets the work done, such as information technology, which contributes to faster and cost-effective processes (Kale, 2017). My corrective action involved the use of technology, such as iris scanners, to minimize delays and overcrowding.

8. Conclusions and recommendations

In conclusion, airports and terminals play a crucial role in air transportation. It is where all airport operations take place so that passenger and customer experience runs smoothly. However, airports have some defects, such as poorly designed runways, traffic delays, overcrowding, and environmental disasters. These challenges call for the following recommendations. Airports should develop an infrastructure and airport design that mitigates disaster, especially when developing new systems or upgrading. Airports should also consider adopting new technology for faster security checks.


Bednarek, J. R. (2016). Introduction: Airports, Cities, and the Jet Age. Airports, Cities, and the Jet Age, 1-9.

Graham, A. (2013). Managing Airports 4th Edition: An international perspective. Routledge.

Kale, V. (2017). Balance Scorecard Systems. Enterprise Performance Intelligence and Decision Patterns, 215-224.

Schmitt, D., & Gollnick, V. (2015). Air Transport System. Springer.