Genesis Healthcare Staffing Issues

One of the key mechanisms employed in ascertaining whether a company has staffing issues is through conducting a survey of its employees. In a recent survey conducted by a leading employment advisory website in the United States, Genesis Healthcare ranked among the worst institutions to work for evidenced by the fact that only a mere 34% of its employees would recommend it as an employer (Suneson & Stebbins, 2018). In essence, Genesis is the only institution in the healthcare industry to appear in the list of the worst ranking employers. The low rating can be explained by the staffing issues that are inherent in the company that are linked to all employment-related processes, such as hiring and employee management.

The first step in ascertaining the underlying issues in a company is by assessing the embedded corporate culture. Genesis Healthcare was established to offer nursing services from a short term and rehabilitative perspective using its team of competent nurses. In line with this, the company has a more client-centered approach to operations as opposed to an employee-focused mode of operation. The mission and vision statements of the company indicate that its clients are a leading priority and that the employees are a vital link between the institution and the patients (GenesisHealthCare, 2020). Additionally, employees are considered to be the service that the company offers and the product that it offers. Subsequently, there is a strong emphasis that employees should offer the best services to patients at all times and in all circumstances. Such a culture has led to extensive neglect of its employees as well as their needs. In essence, the company is more concerned with the number of workers in contrast to the quality of their employment conditions.

Inflexible hiring embodies one of the key areas of weakness that is facing Genesis Healthcare. Specifically, having an inclination to hiring full-time workers can, in some instances, result in staffing challenges in a corporation. Particularly, Genesis operates within an industry that is characterized by a large client base that is progressively increasing (Blake, 2017). With an abrupt need to hire, it is more expensive for a corporation to seek a permanent worker, and hence they resort to hiring full-time workers. The company avoids using hiring companies which are most suited to vet prospective candidates for the positions advertised for (Blake, 2017). In addition to this, the company avoids temporary workers, and this may result in hiring permanent employees who may not be satisfied with the long-term stay at the company.

No time for screening is a second key issue affecting the company. In essence, the high demand for nurses in the United States translates to a shortage crisis, meaning that the number of nurses cannot satisfy the demand. In this regard, the manager does not have a sufficient amount of time to direct toward appropriately recruiting and screening prospective for the vacancies available (Blake, 2017). This translates to hiring underqualified individuals who may encounter pressure on the job. Such individuals may express their dissatisfaction during the surveys conducted. In addition to this, hiring incompetent supervisors may have a negative effect on the subordinates as they may be dissatisfied with the approach to his or her approach to operations (Suneson & Stebbins, 2018). In addition to this, the screening process may omit the company expectations of the company from the employees as well as the remuneration schemes. Employees may have unattainable expectations, such as salary raise after a certain period.

The third weakness is not being able to fill positions quickly enough after an employee is fired or resigns. In addition to this, in case a company is aware of a possible increase in the workload, they should undertake suitable strategies to hire more staff members. Such a scenario may also be a result of high rates of turnover (Blake, 2017). When employees leave Genesis Healthcare, the company or its branches typically struggle to fulfill their obligations to the clients. Subsequently, the remaining staff members may face considerable pressure to serve the increasing client demand hence leading to fatigue. This situation is a considerable source of customer complaints.

One of the best approaches that can comprehensively assist the company in the staffing issues is collaborating with staffing agencies that can expedite the process and guarantee that Genesis Healthcare has a constant supply of employees to serve its clients. In essence, some hiring organizations are specifically focused on the healthcare sector and hence can best function as a source of employees. In addition to this, such agencies can also allow for Genesis Healthcare to focus on actual healthcare delivery to clients (Blake, 2017). In line with this, such agencies also collaborate with the human resources department to guarantee that any possible challenges in the workforce are not beforehand and averted. In some instances, these agencies can undertake their surveys of employees in order to ascertain the points of concern and make reports with practical solutions. With time, such agencies will ensure that all the complications are suitably addressed.



Blake, N. (2017). Staffing challenges today. AACN advanced critical care28(4), 319-321.

GenesisHealthCare. (2020). Genesis Health Care About Us. Retrieved from < >

Suneson, G., & Stebbins, S. (2018). What are the worst companies to work for? New report analyzes employee reviews. Retrieved 31 January 2020, from