JIRA Software Tool


            A bug is an error in a product’s code which stops the working of developed software, therefore, making it vital to detect a bug before the final product is made available for customers. Software development teams always associate bug tracking with testing and most techniques of software creation have special steps of test conduction such as the Traditional waterfall methodology. There exist methodologies with flexible testing and tracking approaches like the agile methods that encourage constant tracking during project realization. The bugs are usually tracked with the aid of a special software thereby making developing easier. Bug tracking systems are the applications that aid in detecting bugs, reporting on them, and creating lists of bugs for fixing. This paper, therefore, discusses the JIRA Software tool with regards to its bug tracking process for my proposed project, to facilitate the knowing the voting status of all people process using android devices.

Description of Software

JIRA software is an effective tool for bug tracking. The JIRA Software tool is created by Australian Company Atlassian. The JIRA program was developed in 2003 to track and manage bugs in software development. Over time, it has expanded to cover more aspects and has expanded to help teams design and track all phases of the software development cycle.  JIRA is an effective tool used in bug tracking and agile project management. According to Fisher, Koning & Ludwigsen (2013), the JIRA Software was developed to be the connective tissue from the software development team. This phase covers significant aspects such as backlog grooming and release management. The fundamental use of this tool is to track bugs and issues connected to mobile apps and software (Fisher, Koning & Ludwigsen, 2013). The JIRA dashboard comprises of a lot of useful functions and features including JIRA scheme, JIRA issues, and issues types, JIRA components, Issues attributes, issues security schemes, it also allows developers to create issues in JIRA and Reports in JIRA.

The users

The JIRA software will allow managers, more so those responsible for voting processes to have better delivery estimates of the voting status depending on real-time circumstances and the workforce. This solution will give a guided iteration planning tool that will enable the users to prioritize on project tasks as well as break them down into manageable chunks. The JIRA Software will allow the team members to know exactly what happens at given times during voting processes thereby making the creation and responding to tasks easy. This tracker will aid in the management of our project’s mobile phone app thus facilitating its realization and efficiency in voting.

Bugs vs. Features Requests

A bug refers to a coding defect which produces an unexpected or incorrect result or behavior. On the other hand, features requests refer to aspects that the user believes should be included in the software but they have not actually requested in the initial technical and brief specification. Developers can use the JIRA bug tracking model is the conventional way to initiate a team project using JIRA. It may be utilized to handle a list of bugs, feedbacks, and tasks. The bug tracking template is easy to set up. Nonetheless, it is most suited to small teams, if the bug reports increase, then the developers should switch to Agility board of JIRA (Li, 2013). Some examples of Bug include freezing/ crashes, interface bugs incorrect or erroneous execution of algorithms and memory leaks. Examples of feature request include interface changes and requesting different suggestions to the results the algorithm is giving.

Bug Tracking System

The first step in tracking bugs using JIRA is to select a system suited to your needs. There are three templates, they include bug tracking prototype, JIRA Kanban, and JIRA Agility board. Bug tracking prototype from JIRA that is used to manage a list of bugs, feedback, and tasks. Another tracking system is JIRA Kanban which is an assortment of tasks that are arranged in columns which offers an easy synopsis of team undertakings and offers an open bug report or open feedback (Li, 2013). The final feature is the Agility board. The Agility template is simple and can offer feedback to project in a simple way because it is easy to rearrange issues and columns. After choosing a JIRA, the development team can choose to use two options to create a new issue, they include on your site/in-app or inside JIRA.

Bug-Related Information

In order to track bugs in JIRA, it is important to first develop feedback within JIRA. The clear way to gather bug report and collect feedback is via the JIRA. A developer can do this by ensuring they are on the appropriate JIRA project then use the “create an issue” link in the project. When gathering feedback from users, testers or colleagues, it is important to request the following information, ticket priority, screen resolution, operating system, operating system page URL (“How to collect feedback & track bugs with the new JIRA Experience! – Usersnap”, 2013). The second step is to collect the bug report and feedback on your app/site. In some instances, detecting bugs will be complex or time-consuming, so it is important to look for various ways to collect the bug report.  The team can utilize the annotated screenshot to help them breakdown the feedback it gets and then automatically add data such as screen resolution and browser vision that help system developers to recreate the bugs much faster. The other step is to use custom workflows for feedback and bug reports (“How to collect feedback & track bugs with the new JIRA Experience! – Usersnap”, 2013). This is essential because it allows the user to direct the right response to the correct teams i.e. funnel bug report to system developers. After this, it is important to analyze the feedback reports using simple widgets such as Usersnap which offer a variety of reporting possibilities.

Bugs can be tagged with labels that relate them to a specific release, feature area of a given epic. The software developer should prioritize it as a story in the backlog and label it as “needs design” for placing the teams’ design in line to be reviewed for the results that came up;  Afterwards, the designer will then add mockups and remove the label. The programmer will then establish the desired behaviors, establishing rules for the story then jotting any exceptional queries.


The necessary steps and processes required for the implementation of this project have been explained in details. Bug tracking is the final stage of projects realization but in some instances, testing and bug detection may cause trouble considering it is hectic to fix a problem when the final product is almost ready. It is therefore expected that this project will run smoothly and that the expected objectives will be achieved. This will enable the project team to eventually identify, fix, and log the bugs when undertaking various tasks.