Give a short presentation to new employees explaining to them the important aspects of excellent written communication using both (routin & non-routin also Complaint & Complaint-Response) letters and different types of email.

Imagine you work in HR at a company of your choice. You can use your Feasibility Study company or any other.
You are in charge of Communication. You are asked to give a short presentation to new employees explaining to them the important aspects of excellent written communication using both (routin & non-routin “also” Complaint & Complaint-Response) letters and different types of email.
You can also stress the impact this can have on B2C and B2B relationships and on the company’s reputation.

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