WORKPLACE CIVILITY 2 Part 1 SaturdayFeb 12 at 10:49am Hello Professor and

WORKPLACE CIVILITY 2

Part 1

SaturdayFeb 12 at 10:49am

Hello Professor and class,

For this week assignment discussing workplace bullying in healthcare. I’ve never experience workplace bullying myself, but I’ve been a witness to it happening to other nurses. When the nurses that came to assist my city during a state of emergency due to a hurricane hitting Central Florida the nurses that came from Canada to help was being bullied by a nurse that was working the shift I was working. I was shocked and intervened immediately. I explained to her imagine we need help and you speaking so rudely to the people that left their loved ones to help us. I informed the nurse that was bullying the nurses that were sent to help us. That we should embrace them and ensure they are comfortable to ensure they are able to follow our policies and procedures to ensure our residents is receiving the best care possible. And it will not leave us over worked and burned out die to large work assignments and no relief when we need to go home. So, simple steps that we utilized at our facility to ensure we buddied with the nurses as preceptors and giving oversite to ensure residents were given the best care.

According to the article, “Strategies for addressing violations of civility are to have a clear reporting mechanism for incivilities, real consequences for violating a culture of civility, and opportunities to engage restorative justice. The goal is not to simply manage ongoing cases of incivility, but for nursing learning environments to one day be inclusive respectful, and free from incivility completely (Ackerman-Barger, K., Dickinson, J. & Martin, L., 2021 p. 238)”. As a nurse educator I will have to be able to strategies and work with my HR department to ensure we address concerns that would be detrimental to our facility to ensure the safe and wellbeing of all our employees.

Reference:

Ackerman-Barger, K., Dickinson, J. & Martin, L. (2021). Promoting a Culture of Civility in Nursing Learning Environments. Nurse Educator, 46 (4), 234-238. doi: 10.1097/NNE.0000000000000929

Part 2

SundayFeb 13 at 3:02pm

Professor and class,

As I reflect on the past nine years of being a nurse, I can think of many examples of incivility I witnessed, either directed at me or someone else. I also remember a few times I was incivil. I am not proud of those times, but I have absolutely learned from them. One example of incivility that sticks out happened about 4 or 5 years ago. As an ER nurse, I had a patient with low hemoglobin being admitted to med/surg. Two units of red blood cells were ordered, but not ready yet. I called report and took the patient up to the floor. When I got there, the primary nurse and another nurse came into the room, did not acknowledge the patient, but informed me that they found out the blood was ready and it was not okay for the patient to be there if the transfusion had not been started. They were rude and disrespectful to me as a nurse and rude to the patient by not even acknowledging her or asking her how she felt. They declared the patient was unstable, based only on her hemoglobin level and not from any assessment they did or vital signs they checked.

This situation did not have to happen. First, those two particular nurses were known for being rude and disrespectful to me and my coworkers in the ER. Perhaps if we had taken the time to document and report that more often, they would have been dealt with. Second, report on the patient was called to the primary nurse over the phone before I left the ER. Therefore, she had reviewed the chart and had the opportunity to page the admitting physician or go to her charge nurse if she had any questions about the appropriateness of the admission. Third, if she was concerned about the patient’s low hemoglobin and the length of time before transfusion (a legitimate question for a med/surg nurse), she could have asked over the phone or respectfully brought it up when we were out of the patient’s room.

In contrast to this experience, my ER coworkers grew as a team the last several years I was there, leading to a more civil work environment. We spoke openly about wanting to help each other be better nurses, and created a culture where a nurse could receive feedback without being shamed or put down. We respected each other and even took turns being in charge because it made us all better and a stronger, more effective team. The open communication and mutual respect we all had made us better nurses and gave each of us a feeling of belonging. At times, this meant taking someone aside and apologizing or trying to give constructive feedback, but it was worth it. I will always remember that team!