Monitoring, Maintaining, Supporting, and Evaluating Executive Summary Planning and Analysis Designing and

Monitoring, Maintaining, Supporting, and Evaluating

Executive Summary

Planning and Analysis

Designing and Building

Implementing and Analysis

Monitoring, Maintaining, Supporting, and Evaluating

Maintenance and Monitoring

Support and Evaluation

Communication or Change Theory

Communication and Change Management Plan

Evaluation of User Experience

Table 7

Maintenance and Monitoring Plan

Task

Process

Frequency

Title

Documentation

Measurement

Note: Task refers to type of maintenance or monitoring task, Process refers to what the task requires, Frequency refers either the frequency (daily, weekly, monthly, etc.) or a defined schedule (1st of each month), Title refers to the title of the assigned individual, Documentation refers to the documentation and storage method, and Plan refers to the measurement plan.

Table 8

Communication and Change Management Plan

Activity

Objective

Audience

Owner

Frequency

Mode of Communication

Note: Activity refers to “the what”, Objective refers to “the why”, Audience and Task Owner refers to the “who”, Frequency refers to the “when”, Mode of communication refers to the “how”.

Table 9

User Experience Survey Items

Survey Question

Answer Type (e.g., free text, multiple choice, yes/no)

Answer Options