Cultural Diversity Education Program.

Training and leadership in healthcare ought to incorporate diversified personnel to bridge the existing disparities on culture, gender, and age. The initiative will also play a significant role in improving cultural competence and ethnic diversity, translating to considerably high health outcomes among patients’ populations (Dreachslin, Gilbert, & Malone, 2012).  Based on the training needs identified in the case study, the newly hired staff members will be enlightened on the confidentiality of patients’ data, proper use of the encoder system, and the effective channels of communication among the staff members (Dreachslin, Gilbert, & Malone, 2012).

Confidentiality of patients’ data

The case study identifies two nurses at St. Luke’s hospital, who were openly discussing a patient. Besides, there were stacks of paper forms and old records with clear names that were scattered on the floor at the department. As such, the trainees ought to be made aware of the essence of concealing patient’s medical information. The discussion will be supported by the emphasis on human dignity that runs throughout life regardless of one’s health status (Williams, 2011).

Proper use of the encoder system

Upon realizing that not all staff members make use of the encoder system, trainees ought to be made conversant with its use. The encoder system is accurate and fast, thus facilitates for an improvement in the patient’s safety and outcome (P¿rez, & Luquis, 2013).

Prioritizing the needs of patients.

The idea is arrived on upon analysis of the staff having coffee while several patients were desperately waiting for their assistance. Therefore, the essence of a coordinated shift system will be useful in allowing for continuous services during lunch and tea breaks.

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Responses to classmates

Response to Mercy

            Hi, Mercy, indeed, in the long run, cultural diversity training aids in equipping the staff with the capacity to provide care. Again, the training is crucial as it allows the management to coordinate junior members of staff at ease. Your idea of including tests and legislation studies in the training sessions is prudent as it will increase their conceptualization of healthcare practices.

Response to Catherine

            Hi, Catherine, your appreciation of cultural diversity implies your keen understanding of its significance. As such, I admire the appreciation you demonstrate on diversity as a tool for competence improvement. The tolerance created by diversity is an aspect that cannot be overlooked as it cements professional relationships. Efficient channels of communication among the members of staff are also promoted.

Trainees should be enlightened on the need to observe efficient communication models to promote both professionalism and enhance confidentiality (P¿rez, & Luquis, 2013). The idea is derived from the instance where

Comparing and contrasting the thoughts.

            We all appear to agree on the paramount coordination role played by diversity. However, we are offering distinct ways of achieving diversity goals. Despite our distinct measures of achieving diversity in healthcare, we assume a convergence at the point we advocate for patient care enhancement.

References

Dreachslin, J. L., Gilbert, M. J., & Malone, B. (2012). Diversity and cultural competence in health care: A systems approach. John Wiley & Sons.

P¿rez, M. A., & Luquis, R. R. (2013). Cultural competence in health education and health promotion. John Wiley & Sons

Williams, R. A. (2011). Cultural diversity in medicine: Health status of racial and ethnic minorities. Healthcare Disparities at the Crossroads with Healthcare Reform, 41-68. https://doi.org/10.1007/978-1-4419-7136-4_4