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The use of reflective learning and translation of that learning to the work at hand.

The use of reflective learning is valuable to caregivers.  Reflective learning is a deliberate process where the person takes the time to focus on their work or performance, and thinks carefully about the “thinking” that led to particular actions, what occurred, and what they learned from the experience that can inform future changes to how they will perform in the future.  Sometimes a three-step approach to this reflection is helpful:

1. What was I thinking?
2. What could the other person have been thinking?
3. What actually occurred and how could I have improved the outcome?

Another type of learning is also very valuable.  Experiential learning – understanding of something because you experienced it first-hand – is one of the most important ways to translate learning to practice.  Many caregivers become more compassionate after first-hand experience as a patient.  It should not take illness to make us good caregivers!  

IF we think carefully, these types of learning can open our minds to “what we do not know” and create a sensitivity to how we are perceived by others.  Both types of learning inform life-long learning.  We can also improve the patient experience through these two types of learning.  We are more than best practices developed from evidence.  It is also the identification of value – as perceived by the user (patient).  Shadowing is a tool used to develop an understanding of value.  It is accompanying a patient through the care journey to learn through the patient’s lens.

The patient experience is more than best practices developed from evidence.  It is also the identification of value – as perceived by the user (patient).  Shadowing is a tool used to develop an understanding of value.  It is accompanying a patient through the care journey to learn through the patient’s lens.  This week we will simulate shadowing.

The discussion will be related to the following videos 

watch this video:

Watch Video 

IF AIR TRAVEL WORKED LIKE HEALTH CARE 

Duration: 7:01 
User: n/a – Added: 1/4/10

For the discussion: 

1.  Compare the depicted “customer experience” in the video to a “patient experience” in a healthcare organization. 

2. Why are care experiences often frustrating?  – through the consumer (patient)’s eyes? 

3.  Identify the characteristics of the employees (care givers) involved — for example, the attitudes and behaviors that affected the experience they provided.  Why were they a problem to the recipient? 

4.  Why is the consumer (patient) experience critical to quality outcomes?

INSTRUCTION

Answer the question above. Please give a concise discussion to your response. Your answers to the questions above must be substantive, concise, and relevant to the questions above. Write 300 to 350 words using APA 6th edition format for this paper and write the reference page in APA format. Cite all sources of information. Support your answer using two additional journal articles that are related to the question above. The two additional journal articles should be within 6 years that is from 2014 to 2020 (most recent articles).