ROUGH DRAFTW232: Business Email AssignmentFor this assignment, you will imagine you are the Director

ROUGH DRAFT
W232: Business Email Assignment
For this assignment, you will imagine you are the Director of Consumer Affairs for Gannon Speakers.  You’ve received an adjustment request from Brian Maxwell, a customer who lives at 691 Concord Street in Biloxi, MS and whose email address is briguymax@ghoo.com. Two years ago, Mr. Maxwell bought a pair of top-of-the-line Gannon speakers.  Both speakers, he claims, are badly distorting bass sound, and he states that his local dealer refuses to honor the three-year warranty. After checking, you find that the dealer refused because someone had obviously tampered with the speakers. Two lead wires had been re-spliced; one of the booster magnets was missing, and the top insulation also was missing from one of the speaker cabinets. Your warranty specifically states that if speakers are removed from the cabinet or subjected to tampering in any way, the warranty is void. You must refuse the adjustment; however, because Mr. Maxwell bought the speakers from a factory-authorized dealer, he is entitled to a 30% discount on repairs.  Write an email to Mr. Maxwell refusing the customer’s request and offering the specified alternative.    
In order to do well on this business email, follow the guidelines and strategies for negative messages outlined below:
Be careful about tone and voice
Use positive emphasis, you-attitude, and the other strategies we have been reading about so far in the course
Provide a buffer to start the email out with a positive or neutral statement
Provide a brief statement identifying your function in the company/corporation
Provide a short explanation of the current situation
Follow the organizational strategy for negative messages discussed in the presentation on email strategies
Tell your reader what he can do next to pursue the alternative action
Thank the reader and try to maintain his good will
Provide your specific contact information, but try to end the conversation (one of the secondary purposes of a bad-news email/negative message)
Your email should be at least two-thirds page, not counting the email heading.
You can find a presentation with tips and tricks for writing your draft business email by clicking HERE Download HERE
You can find example business emails by clicking HERE  Download HERE