Best practice #1: Chunk and Check practice Divide large amounts of information

Best practice #1: Chunk and Check practice

Divide large amounts of information into segments.

Inform the patient or the family of the various segments of information

The patient teaches back the information given

Best practice #2: Consistent teach-back method

Use teach-back with family members

Use teach-back method for every patient at discharge

Best practice #3: Use of show-me method and handouts

Demonstrate the processes of home care like medication regimens and dieting, side effects

Use of handouts for patients to use at home

Best practice #4: Using questions to attract the teach-back from patients

Formulating indirect questions that can attract proper teach-back (e.g., “I know we talked about how to take this medication; if asked by your family at home, what will you tell them?)

Use of direct questions to attract teach-back (e.g., “I know we talked about how to take this medication, but could you explain everything to me so I can make sure I explained thoroughly?)

Please check the response that best describes completed discharge teaching with patients

Completed teaching

Taught

Not taught

N/A

Medications

Side effects

Diet

Signs and symptoms to look for

When to call the MD

Handouts

Please check off how much time was spent with patients for teaching for each caregiver

Caregiver

No time

5 mins or less

5-15 mins

15 mins or more

Physician

Nurse

Pharmacist

Dietician

Care Coordinator

Please date and initial completed check list

Day

Date

Type of teaching completed

Return Demonstration

RN signature

Nurse manager signature

1

2

3

4

5