College of Administrative and Financial Sciences
Decision Making & Problem Solving (MGT312)
Course Code: MGT312
Student’s ID Number:
Academic Year: 1442/1443 H, First Semester
For Instructor’s Use only
Level of Marks:
Instructions – PLEASE READ THEM CAREFULLY
This assignment is an individual assignment.
Due date for Assignment 2 is by the end of Week 11
The Assignment must be submitted only in WORD format via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented. This also includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submitted assignments will NOT be entertained.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Course Learning Outcomes-Covered
Define different perspectives and concepts of problem solving in diverse contexts and business situations.
Explain and apply critical thinking and cognitive psychology as it pertains to analyze and synthesize information for problem solving and decision making.
Demonstrate decision tools and employ appropriate analytical business models to break down complex issues.
Analyze ethical issues and dilemmas that businesses often face and employ ethical standards in all manners and circumstances.
Critical Thinking Case studies:
It came to the attention of the Mr. Faisal Al Qarni, CEO of a Alqarni company (A small Jeddah based company) that there was a difficulty between two employees who had been working together for some time but recently appeared to have major differences that were affecting their entire department.
Two employees Amal and Haifa had been working together for a few years. They were in the same department and reported to the same departmental manager. Amal had been at the company longer and was senior to Haifa.
Mr. Faisal was being approached by both Amal and Haifa at different times. They complaint against each other about the harassment and bullying. Mr. Faisal asked HR Manager to listen their issues and try to resolve as soon as possible. HR Manager has spent increasing amounts of time speaking to them, taking notes of their points and comments, meeting with their department manager.
Haifa had felt under pressure from Amal since she joined the company. She raised the issue with her departmental manager; however, she felt that nothing had changed. Both the parties were accusing the other of bullying and harassment.
Amal had a no-nonsense approach and felt that some aspects of Haifa’s work needed improvement. She had asked for these changes in ways that she felt had been clear and fair. Haifa kept going to management with the allegation of bullying by Amal.
Haifa felt her work performance had been made subject to very public comment in team meetings and she felt embarrassed and singled out. She felt she could do no right as far as Amal was concerned. She liked her job. It was close to her home so she was able to take her children to school and pick them up on her way home.
Both parties were thinking about leaving if the situation could not be worked out. They reluctantly agreed to mediation but neither wanted to change jobs.
Consider yourself as HR Manager and resolve the entire issue.
Assignment Question(s): (Marks 05)
What are the main problem and subproblems of the case? Based on the following technique, identify the causes of problem? [Marks 2]
Cause of the problem- 5 Why Technique
Develop a Cause-and-Effect Diagram
What information should you gather, that would be helpful to know before making a decision? [Marks 0.75]
Develop a mind map to generate several choices of your decision. As HR Manager, what will be your decision to resolve this issue? [Marks 1.5]
HR Manager may face Ethical dilemma in resolving the issue and finding solutions. What could be possible ethical issues in the above case? [Marks 0.75]