1. Which of the following frameworks of effective organizational change is most
popularly used on a global scale? (Points: 1)

Balanced scorecard

Contingency alignment framework

Open-systems framework

The Stakeholder Approach

2. True or false?  Only the very largest corporate firms are required to address issues related to organizational change. (Points: 1)



3. Which of the following is an example of proactive change? (Points: 1)

When a company is forced into bankruptcy and must sell off assets and downsize

When a company is purchased by a competitor and eventually phased out

When a company adopts new manufacturing methods due to short supply of skilled labor

When a company develops lower priced alternatives in anticipation of increased demand for cheaper goods

Which of the following is a Type 1 error that managers sometimes make in
response to their perceptions of external e change? (Points: 1)

Managers perceive the environment as stable, when it is in fact turbulent

Managers perceive the environment as turbulent, when it is in fact stable

Managers have no views on the external environment

Managers have conflicting views on the stability of the external environment

5. Organizational Development specialists focus on . . . (Points: 1)

Process and interaction between organizational members and departments

Competitive business strategy

Engineering solutions

Information Technology

6. Which of the following is not an example of a “socio-culture “force affecting
organizational competitiveness? (Points: 1)

Increasing women in the workforce


The emergent economies of China and India

An aging workforce

7. In the Role Episodic Model of Ethical Dilemmas, the “misuse of data” ethical dilemma
is an aspect of (Points: 1)




The Client System

8. Which of the following is not the case with regard to climate change issues and
company competiveness? (Points: 1)

Major organizations are making changes based upon climate considerations

Companies growth will not be directly or indirectly affected be environmental regulations and restrictions

Companies will have little choice but to deal with climate change issues

Consumers expect companies to incorporate “sustainable” operational practices

9. Which of the following most accurately characterizes the general goal of
planned organizational change? (Points: 1)

To overthrow the board of directors

To improve the working conditions of the stakeholders

To improve the organization’s capabilities and enhance its value

To change the organization’s central vision

10. Change Management specialists focus on . . . (Points: 1)

Employee communication

Strategic firm planning

Organizational member problem solving

How departments work together to meet various goals