How does employee empowerment aid in building partnerships between companies and their customers? Describe

How does employee empowerment aid in building partnerships between companies and their customers? Describe why the structure of an Agile Organization might meet the goal of empowerment and partnership. Provide an example from your experience as an employee or customer. Construct your answer from the theories you’ve learned.
Mandatory Resource:Weiss, J. W. (2016). Organizational change (2nd ed.). Retrieved from https://content.ashford.edu/