Quality, Safe, Patient-Centered Care

In patient-centered care, it is the utmost priority for the health care providers, such as doctors and nurses, to ensure that patients get quality health care, but at the same time, with the full cooperation of the patients (Darlinghurst, 2011). Therefore, patients are partners with their health care providers, not only from a clinical perspective but also from a physical, mental, emotional, social, spiritual, and at times financial perspective. However, just like any other profession, there must be challenges faced towards service delivery; discussed below are some of the factors that influence the quality, safe, and patient-centered care.

Technology                       

           According to Robert Wood Johnson, technology has become a vital part of service delivery in many professional fields; the field of medicine is not an exception (Sharma & Kumar, 2018). The right technology has got many advantages both to the patient and the medics. Technology facilitates communication between the practitioners and the patients, hence, reducing miscommunication or errors. Technology also facilitates access to information, therefore, reducing medical errors. Technology increases patient-centered care; this is because it encourages a friendly relationship between medics and patients; thus, clinicians find it easy to offer services to patients; as such, patient satisfaction is achieved.

Communication

           Communication is a vital tool in the health profession; thus, setting up proper communication systems with the patients and the clinicians is essential. The ability to explain and listen, impacts relationships with patients and clinicians, thus, influencing personal and institution’s performance (Darlinghurst, 2011). Proper communication with patients and their kin enhances trust with the hospital; this is because the patients feel cared for.

Collaboration

           Collaboration in a health care facility is vital, interprofessional collaboration, and the patient to health professionals’ collaboration enhances better and quality service delivery. Interprofessional ration also reduces medical errors, improves patient experience, and deliver outcomes as expected by the patients, thus reducing health care cost. Collaboration also helps the healthcare facility save on financial resources since the proper workflow is achieved.

Shared decision-making

           The health care profession entails a lot of decision making. Still, the concern is whether the decisions the health professionals make are shared or just concealed from the patient and their families argued at by Robert Wood Johnson; at times, decisions are made concerning patient’s health and never shared, as such, patients and their families treat such decisions as to medical procedures. However, sharing decisions with patients is effective in engaging them in their health, in shared decision making, patients and health practitioners share information, discuss and agree as one on the proper treatment procedure to be taken in ensuring the patient recovers.

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Laws, regulation and policies

           Government regulation on matters of health is significant. Most public hospitals and even private hospitals prioritize making profits at the expense of service delivery to patients, laws, and regulations are, therefore, put in place to address issues such as ignorance of healthcare practitioners towards patients (Darlinghurst, 2011). These laws ensure that the clinicians provide quality services as required of them, hence, avoiding any possible problems with the government. At all costs, patients’ safety, quality service delivery should be a priority for both the medics and the government; hence, the need to put up the proper measure in ensuring everybody involved is satisfied.

Changes in technology and their effects on quality patient care

           Changes in technology have significantly helped improved every professional sector around the world (Darlinghurst, 2011). Every day, there are advancements of technology; the healthcare sector has gained a lot from technology; this is because its technology has a significant impact in ensuring quality patient care is achieved. Technology has helped the health sector in digitalizing health records of patients, this has done away with the hazardous paperwork, and thus, patient’s information is easy to be accessed when needed at any time. Improved technology has also enabled the proper patient to doctor communication; services such as therapies can now be prescribed to patients without their physical appearance in the health facility, thus, helping in time management, and unnecessary spending of money.

Roles of communication and collaboration

           Communication, collaboration, and shared decision making as I have discussed on the first question are vital tools towards ensuring that quality services are delivered to patients. The Australian Commission on Safety and Quality in Health Care  emphasizes that, communication among clinicians and patients helps to ensure that the services rendered to the patients are as per their will and not forced on them; this, however, must involve sharing decisions with the same patients. Collaboration ensures that both the patients and the clinicians work together effectively; it is vital for people in the health sector to collaborate to ensure that there no disagreements or misunderstandings. Decision making does not only help in solving the financial sector in a health care facility but also ensures that quality patients care, patients are informed and participate in the decision making process, This gives everyone, the patient and the clinicians the opportunity to agree on issues and work collectively as a team.

Communication and collaboration between health care teams, patients, and insurance companies

          According to Robert Wood Johnson, communication and collaboration between health care teams aim at enhancing teamwork. Hence, making decisions and working towards fulfilling them is a common goal among them; health care teams are, therefore, able to avoid possible mistakes in their profession, thus, improving their performance and the health facility.

           Communication and collaboration between patients and the medical team promote service delivery. Involving the patients in the medical profession also encourages teamwork among patients and medical staff, enhancing effective quality service delivery and focusing on ensuring patient satisfaction; it also improves patients outcomes and reduces medical errors.

           Communication and collaboration among the health institution and the health insurance company is essential. It helps the insurance company to monitor the health of their patient while giving the necessary support and care to the patient; this helps in keeping a proper working relationship between the patients and the insurance company they signed for.

References

Australian Commission on Safety and Quality in Health Care. (2011). Patient-centred care: Improving quality and safety through partnerships with patients and consumers. Darlinghurst, N.S.W: Australian Commission on Safety and Quality in Health Care.

Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing, at the Institute of Medicine, & Institute of Medicine. (2014). The future of nursing: Leading change, advancing health.

Sharma, S. K., & Kumar, A. (2018). Role of Information Technology in Healthcare Services: Visitor’s Perception.