Role of end-users in the creation of a contingency plan, 300 words plus APA citation and references

Search “scholar.google.com” for a company or school that has defined the
role of end-users in the creation of a contingency plan. Discuss why it
is (or is not) important to include end users in the process of
creating the contingency plan? What are the possible pitfalls of end
user inclusion?

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