Store MCQS

1. You’re an employee in accessories of a department store. A customer complains about your lack of silk scarves after she saw an advertisement in the newspaper. You are unable to provide a tangible restitution as you aren’t management. Knowing the concept of procedural fairness, what else could you do to satisfy your customer?

A. Make a note to the manager in front of the customer about the lack of merchandise.B. Offer a rain check.C. Call other stores to see if it is in stock and direct the customer to the other store.

2. Which of the following statements about the use of scent to change or augment the atmospherics in a store is true?

A. The gender of the target market should be used to determine the intensity of the scent.B. There are no ethnic differences in the way scents are received and decoded.C. The methods used to introduce scent into a store are relatively expensive.

3. Marcel works in the linen department of a large department store. When a

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