Assessment Criteria 5 – Technology Enhanced Learning Understand major technological developments and

Assessment Criteria 5 – Technology Enhanced Learning

Understand major technological developments and their impact upon the design and practice of learning and development.

Discuss reasons for the growth in technology enabled learning. Historical developments in technology and their application within the learning function; the demand and drivers behind the advance of technology within learning; a critical review of open source, publicly accessible learning; the role of technology with dispersed workforces; learning in the flow of work; self-directed learning; socialized communities; curated content; simulations and scalable solutions.

Investigate and discuss three trends in technology, explaining how they can impact future organizational learning. Explore future trends impacting the role of technology within learning. Trajectory of technology within learning; the future of technology within learning and development. LMS/LXP systems; emerging technology trends (for example AR/VR, AI and the personalization of learning); smart devices and wearable technology.

Analyse why organisations may fail to see a return from their investment in learning technologies. The mismanagement of technology within learning; costs of learning technologies; calculating return on investment; ensuring a positive return from investment in learning technologies.

1.4 Analyse how organisations may best use technology within the:
• assessment of learning needs
• design and delivery of learning
• impact assessment of learning. Assessment of learning needs: the use of diagnostic approaches to needs analysis; data and insights from organization and learning systems (for example CRM/LMS/LXP); common search terms used.

Design and delivery of learning: for example, private and public (paid for and free) learning platforms; relative merits of learner generated content; learning content management systems; LMS/LXP systems; design of blended learning. Emerging technology trends (for example AR/VR, AI and the personalization of learning).

Impact assessment of learning: use of system data, insights and analysis (learner take up, engagement rates vs completion rates); relevance of workplace-based technology to demonstrate learning transfer.

Understand a variety of technological solutions and their relevance within learning and development.

2.1 Analyse how technological systems support learning within a variety of organisational contexts. Private content platforms and the construction of learning management systems; public and open source platforms including Google, YouTube, Skype; generic, bespoke, and curated learning content; technological platforms and content within globally dispersed organisations.

2.2 Review the impact of learning media and technology enabled delivery on participant engagement with learning and development. Learning media – text, visual, video and audio – and the impact on engagement and learning transfer; the advantages and disadvantages associated with user generated content; using technological systems to encourage collaboration and communities of practice.

2.3 Draw upon published research and organizational examples, define blended learning and evaluate the characteristics of effective approaches to blended learning within organizations. Evaluate how organizations may blend technological and non-technological approaches to learning. Definitions of blended learning; characteristics of effective blended learning approaches; examples of effective approaches to blended learning.

2.4 Critically discuss the importance of protecting content systems and learning content from external threats. Data security; security of technological platforms; protection from external threats.

Understand the implementation of learning technologies within organizations.

3.1 Critically discuss the potential barriers to the implementation of learning technologies within different organizations, recommending strategies to overcome these. Critically discuss organizational barriers and mitigations to the successful implementation of learning technologies. Organizational barriers: operational challenges when implementing technological platforms and forms of technological delivery; issues of equity and access; managing stakeholders including stakeholder analysis and communication; making the business case for investment in learning technologies.

Mitigation of organizational barriers: methods to overcome risk aversion; need to motivate to innovate; effectively managing innovative change requires a shared understanding of the organization as a whole and a shared organizational vision; incentivize practitioners.

3.2 Examine how organizations may ensure positive returns on investment in the use of learning technologies. How learning technology aligns to business goals; impact of learning technology on business data and metrics. Using technology to adapt learning: how technology may enable learning resources to have a wider impact. Motivating employees to engage with technological platforms and content delivered through technological methods. Impact of technology on flexible access to learning in the flow of work; engagement, impact and transfer feedback from learners, managers and senior leaders (both qualitative and quantitative).

3.3 Examine the implementation of learning technology, including the key stages within the process. Implementation processes: analyse, plan, test, implement, evaluate, sustain; devising an implementation plan; operational steps in implementing learning technologies; the use of minimum viable propositions (MVP) with iterative improvements; the considerations of human-centred design; working effectively with suppliers.

3.4 Evaluate the outcomes of the implementation process, including how data may support the process. Gathering data to analyse the impact of technology within learning; approaches to evaluating the impact of technology. Consider the use of relevant parts of models such as Kirkpatrick/Katzel, Brinkerhoff, LTEM, Weinbauer-Heidel, technology acceptance model (TAM); learning transfer and the importance of workplace impact; how formal vs informal learning, self-directed, social and collaborative learning is facilitated via technology.

4. Understand the role of data in improving the effectiveness of organizational learning and development provision.

4.1 Provide a critical examination of how data analytics can be used to evaluate the learning provision within an organization; you will need to identify examples of such data and their sources explaining how can they be used. Examine learning analytics, including the merit of using data within learning and development processes. Sources of data; data management; using data and learning analytics to evaluate learning provision; management of the evaluation process to include collection and analysis of data. Role of hypothesis in data use. Access and ownership of data. Challenges in complex data analysis. Role of descriptive, inferential, predictive or prescriptive analytics. Use of data visualization.

4.2 Critically discuss the role of learning systems within the learning and development process. Role of learning management systems (LMS), learning experience systems (LXP), content management systems (CMS), virtual learning environments (VLE); the development of learning systems in an evolving technology landscape; methods of data collection, storage; data mining. Use of historical and predictive data from learning systems.

4.3 Evaluate the role of learning metrics in uncovering and resolving development gaps. Production of learning metrics; deployment of learning analytics within organizations; learning metrics and the discovery/resolution of learning gaps.

4.4 Review data protection legislation with respect to the learning function and importance of data integrity. Data protection and data integrity; coverage of relevant legal regulations (for example GDPR in the UK/EU); regulations as they apply to data collected by the learning function. Access and ownership and transparency of data.

Saudi Aramco: Company General Use

Saudi Aramco: Company General Use