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Operations management
The report should cover at least three of the course learning outcomes indicated below and clearly show how the project meets those learning outcomes:
1.Articulate the fundamental principles of operations management
2.Develop an understanding of the operations management functions in a manufacturing or
3.Demonstrate the skills necessary to identify, analyze and resolve typical problems that arise in
managing operations
4.Evaluate cause and effects and business requirements for a given problem scenario
5.Generate new designs to improve the existing operations and work with people from different
backgrounds as a team to solve complex business operations problems
6.Establish and measure the performance of different operations related decision problems, such as productivity, facility layout, capacity planning, facility location, forecasting, inventory,
quality, etc.
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Operations Management
The Central Evaluation Unit
Task 1: Analyse and evaluate the processing of new applications at the CEUPU:
• Create a process map for new applications
• Calculate the cycle time for the application process
• Calculate the number of people involved in the processing of an application
• Explain why it is difficult to locate an individual file
Task 2: With reference to the analysis carried out in Task 1, summarize the problems of the CEUPU process.
Task 3 What suggestions would you make to Véronique to improve her process?
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